How can I contact Nativelo?
You can email us at nativelo.au@gmail.com and our team will be happy to help you with whatever you need!
Is this a physical product?
No — everything we sell is 100% digital. There's nothing shipped to you. As soon as your order is complete, you'll get instant access to download your files.
How do I receive my product after purchase?
Right after checkout, you'll get a download link on the confirmation page and in your email receipt. You can access your files immediately — no waiting, no shipping.
What do I need to use your products?
Requirements vary by product and are listed on each product page. Most items just need a free app or standard software you likely already have — check the product description for specifics.
Can I change or cancel my order?
Since digital products are delivered instantly, we're unable to cancel or change an order once it's been completed. Please double check your item before purchasing.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Do you offer refunds?
Because our products are digital and delivered instantly, all sales are final and we do not offer refunds once files have been downloaded. If you run into a technical issue accessing your purchase, contact us at nativelo.au@gmail.com and we'll sort it out.
What if I lose my download link or can't access my files?
No problem — email us at nativelo.au@gmail.com with your order number and we'll resend your download link.
What if the files I received are corrupted or not working?
Please contact us with your order number and a description of the issue. We'll get you a working file or resolve it as quickly as possible.
Can I share or resell your products?
Our products are for personal use only and are not to be resold, redistributed, or shared, unless otherwise stated on the product page.